Question 1

What is FoodTraining.online?

Accepted Answer

FoodTraining.online is a multilingual microlearning platform for food businesses. We deliver short, mobile-friendly trainings on HACCP, hygiene, allergens, HSE and audit-readiness — assigned and tracked from one dashboard, with certificates you can hand to your auditor.

Question 2

Who is it for?

Accepted Answer

Food producers, central kitchens, restaurants and hospitality, retail and convenience, catering, bakeries, butchers, fishmongers, logistics and cold-chain operators — any team that has to prove food-safety competence to an auditor or inspector.

Question 3

How quickly can my team start?

Accepted Answer

Minutes. Send your team a single invite link or QR code, or upload a list of email addresses. They open it on their phone, choose their language and start the first training.

Question 4

Do learners need to install anything?

Accepted Answer

No. Everything runs in any modern browser on phone, tablet or desktop.

Question 5

Which topics are covered?

Accepted Answer

FoodTraining.online helps food businesses build both demonstrable compliance and a strong food safety and quality culture. Leadership is the supporting framework: managers and supervisors learn how to lead by example, give meaning to rules, address behaviour and encourage continuous improvement.

The training covers topics such as HACCP, personal hygiene, allergens, cross-contamination, cleaning and disinfection, temperature control, labelling, traceability, food fraud, food defense, HSE and safe working practices. FoodTraining.online also offers awareness modules for BRCGS, IFS and FSSC 22000, plus role-specific packages for kitchens, production, warehouse, dispatch, technical services, cleaning, QA, supervisors and front-of-house teams.

Question 6

How long does a training take?

Accepted Answer

Most modules are 5–15 minutes — short microlearning cards, flip cards, quizzes and swipe activities.

Question 7

Is the content kept up to date with legislation?

Accepted Answer

Yes — we update HACCP, hygiene and allergen content when EU food law or the relevant BRCGS / IFS / FSSC standards change.

Question 8

Can I request a custom training for my company?

Accepted Answer

Yes. Build it yourself in the admin editor or have us build it with you. Contact us for a quote.

Question 9

Are the certificates audit-ready?

Accepted Answer

Yes. Each certificate shows the learner's name, training, version, date and a unique verification ID, and is accepted by BRCGS, IFS, FSSC 22000 and health-authority auditors.

Question 10

Where can I download a learner's certificate?

Accepted Answer

Learners download from their profile; org admins download any team member's certificates from the org admin dashboard.

Question 11

How long are certificates valid and what about renewals?

Accepted Answer

Most standards expect refresher training every 12 to 24 months. The platform tracks dates and surfaces upcoming renewals.

Question 12

Can I show completion records to an auditor?

Accepted Answer

Yes — export per-learner completion records as PDF or CSV from the org admin dashboard.

Question 13

Is HACCP covered to Codex Alimentarius principles?

Accepted Answer

Yes — our HACCP modules teach the seven Codex Alimentarius principles and the twelve application steps.

Question 14

Which languages are available?

Accepted Answer

English, Dutch, French, German, Spanish, Polish, Romanian, Ukrainian and Norwegian. Each learner chooses their own language.

Question 15

Can my team mix languages within the same company?

Accepted Answer

Yes — one assignment serves the whole team, with each learner seeing it in their preferred language.

Question 16

What if a language we need isn't listed yet?

Accepted Answer

Tell us. We add new languages on request, usually within a couple of weeks, at no extra cost.

Question 17

How are translations kept consistent with food-safety terminology?

Accepted Answer

Translations use a domain glossary and are reviewed by a native speaker familiar with food-safety language.

Question 18

How does pricing work?

Accepted Answer

Per-seat for ongoing access or per-package for one-off cohorts. Volume discounts from 25 seats. Contact us for a quote.

Question 19

Can I assign trainings to specific people or teams?

Accepted Answer

Yes — by individual, team, site or whole organisation, with optional due dates and reminders.

Question 20

Can I track who has finished what?

Accepted Answer

Yes — the org admin dashboard shows progress per learner and per training, including quiz scores.

Question 21

Can I add my own logo, colors and welcome message?

Accepted Answer

Yes — org admins set a logo, primary color and welcome message so your team sees your brand.

Question 22

Can I invite people in bulk or with a single link?

Accepted Answer

Both — a shared invite link or QR code, or a CSV upload of email addresses.

Question 23

Do you offer SSO or SAML for larger organisations?

Accepted Answer

Yes — SAML SSO is available on enterprise plans (Azure AD, Okta, Google Workspace).

Question 24

I got an invite link — what do I do?

Accepted Answer

Tap the link, choose your language, pick a nickname and start the first training.

Question 25

Can I retake a training if I didn't pass the quiz?

Accepted Answer

Yes — quizzes can be retaken until you pass; your best score is kept.

Question 26

Can I have the cards read aloud to me?

Accepted Answer

Yes — switch on read-aloud at the start of a training and each card is narrated in your chosen language.

Question 27

How do points and the leaderboard work?

Accepted Answer

You earn points for completing cards and answering quizzes correctly. Points are for friendly competition only and don't affect your certificate.

Question 28

I lost my certificate — how do I get it back?

Accepted Answer

Sign in and open your profile — every certificate is there to download again.

Question 29

Where is my data stored and who can see it?

Accepted Answer

In the EU. Org admins see only their own team's records. We never sell personal data.

Question 30

Is the platform GDPR-compliant?

Accepted Answer

Yes. We collect only what's needed, honour access and deletion requests, and provide a DPA on request.

Question 31

How can a learner delete their account and data?

Accepted Answer

From the profile, choose Delete account. Personal data is removed; anonymised completion records may be retained as audit evidence.

Question 32

Which browsers and devices are supported?

Accepted Answer

Any modern browser (Chrome, Safari, Firefox, Edge) on phone, tablet or desktop. No app install needed.

Question 33

Does it work offline?

Accepted Answer

Cards load quickly on slow connections but a full offline mode isn't supported yet.

Question 34

Is there an API or webhook to push completions to our HR or LMS?

Accepted Answer

Yes — REST API and webhooks for completion events on enterprise plans.

Frequently asked questions

Getting started

Training content

Compliance & certificates

Languages

For organisations

For learners

Privacy & data

Technical

Still have questions?